Last updated: 8/7/2026

Welcome to Amatok! This Shipping Policy outlines the terms and conditions related to the delivery of orders placed on our website. By placing an order, you agree to these shipping terms.

1. Shipping Methods

We offer multiple shipping methods depending on the product and destination, including standard, express, and local courier services. The available options will be displayed at checkout.

2. Estimated Delivery Times

Estimated delivery times are provided for reference only and depend on the shipping method, destination country, and customs processing. Typical ranges:

Standard shipping: 10–30 business days
Express shipping: 3–10 business days

Delivery estimates do not include order processing time (up to 3 business days).

3. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation. Some products may require additional processing time due to inventory or manufacturing requirements.

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination, weight, dimensions, and selected shipping method. Some orders may qualify for free shipping as part of promotional offers.

5. International Shipments and Customs

For international orders, the recipient is responsible for any customs duties, taxes, or brokerage fees charged by their local authorities. These charges are not included in the order or shipping cost. Amatok is not liable for delays or additional fees caused by customs clearance.

6. Address Requirements

A complete and accurate delivery address (including street, city, postal code, country, and contact phone number) is required. We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

7. Tracking Information

Most orders are provided with a tracking number after shipment. You can track your order via the order details page on our website or through the carrier’s tracking portal.

8. Delivery Issues and Delays

In the event of a delivery delay or failure, we will notify you via email. If a package is returned to us due to non-receipt or an invalid address, we may issue a refund minus shipping and restocking fees, or arrange a reshipment at the customer’s expense.

9. Restricted and Non-Deliverable Locations

Some regions or postal codes may not be serviced by our shipping carriers. If your location is non-deliverable, we will contact you to discuss alternative options or process a refund.

10. Changes and Cancellations

Once an order has been shipped, changes to the delivery address or shipping method cannot be made. Cancellations are only possible before the order is shipped.

11. Force Majeure

Amatok is not liable for any delays or failures in delivery caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, or government restrictions.

12. Contact Us

If you have questions about shipping, please contact our support team:

Email: support@amatok.com