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Amatok

Return & Refund Policy

Last updated: 8/7/2026

Welcome to Amatok! This Return & Refund Policy outlines the conditions under which you may return items and receive a refund for purchases made on our website. By placing an order, you agree to these terms.

1. Eligibility for Returns

You may return eligible items within 30 calendar days from the date of delivery. Returns are accepted only if:

  • The item is unused and in its original condition;
  • All original packaging, tags, labels, and accessories are intact;
  • You provide the original order number and proof of purchase.

Items not eligible for return include:

  • Customized or personalized products;
  • Digital goods and downloadable content;
  • Perishable items;
  • Items damaged due to misuse, accidents, or unauthorized modifications.

2. Return Process

To initiate a return:

  1. Log in to your Amatok account and submit a return request via the “Returns” section.
  2. Follow the instructions to generate a return label or arrange return shipping.
  3. Package the item securely and ship it back to us.
  4. Track the shipment and keep the tracking number until the return is confirmed.

For some categories or locations, we may provide prepaid return labels. In other cases, the customer may be responsible for return shipping costs, which will be deducted from the refund amount if applicable.

3. Refund Processing

Once we receive and inspect the returned item, we will process the refund within 5–10 business days. Refunds are issued to the original payment method used at checkout.

  • If the original payment card is no longer valid, contact our support team for alternative arrangements.
  • Partial refunds may apply if the item shows signs of use or missing components.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).

4. Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos and details. We will either:

  • Issue a full refund;
  • Send a replacement at no extra cost;
  • Offer a store credit, depending on availability and your preference.

In such cases, return shipping costs will be covered by Amatok.

5. Cancellations Before Shipment

Orders can be cancelled before they are shipped. If an order is cancelled before shipment, we will process a full refund within 3–7 business days. Once an order has been shipped, the standard return policy applies.

6. International Returns

For international orders, the buyer is responsible for all return shipping costs and any customs duties or fees associated with the return shipment. Refunds will be issued after the item is received and verified, minus any applicable return shipping charges.

7. Restocking Fees

Amatok may apply a restocking fee of up to 15% of the item price in certain cases (e.g., large or fragile items, special categories). The exact fee will be disclosed at the time of return request.

8. Disputes and Chargebacks

Before initiating a chargeback with your bank or payment provider (including Stripe), please contact our customer support. We aim to resolve issues directly and fairly. Unauthorized chargebacks may result in account restrictions and forfeiture of any right to a refund.

9. Changes to Policy

We may update this Return & Refund Policy at any time. Changes will be posted on this page with the updated date. Continued use of Amatok after changes constitutes acceptance of the new terms.

10. Governing Law and Dispute Resolution

This policy is governed by the laws of the state of California, USA. Any disputes shall be resolved in accordance with Amatok’s general Terms of Service.

11. Contact Us

If you have questions about returns or refunds, please contact our support team:

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